Privacy Policy

Last updated: June 29, 2026

ALTO DESK (“ALTO DESK,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect when you visit [website address], contact us, request a quotation, or place an order, and how we use and protect that information.

1. Who We Are

ALTO DESK is a furniture and workspace-product brand based in Paraguay.

Business name: [Legal business name]
Location: Asunción, Paraguay
Email: [Contact email address]
WhatsApp: [WhatsApp number]

2. Information We Collect

We may collect information that you voluntarily provide when you:

  • submit a contact or quotation form;
  • contact us by email, WhatsApp, or social media;
  • request product information;
  • place or discuss an order;
  • arrange payment, delivery, or after-sales support.

This information may include:

  • your name;
  • email address;
  • telephone or WhatsApp number;
  • city or delivery area;
  • billing or delivery information;
  • product preferences and requested specifications;
  • messages, photographs, measurements, or other information you send us;
  • order, payment, and customer-service records.

Please do not send sensitive personal information that is not necessary for your enquiry or order.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website host or service providers, including:

  • IP address;
  • browser and device type;
  • operating system;
  • pages visited;
  • approximate location;
  • date, time, and duration of visits;
  • referring website or source.

We may use this information to maintain website security, understand general website usage, and improve the website.

4. How We Use Your Information

We may use your personal information to:

  • respond to enquiries and quotation requests;
  • recommend suitable products or dimensions;
  • prepare, confirm, and fulfil orders;
  • arrange payment, production, delivery, assembly, or collection;
  • provide customer service and warranty support;
  • keep business, accounting, and transaction records;
  • prevent fraud, misuse, or security incidents;
  • improve our products, services, and website;
  • comply with applicable legal and regulatory obligations;
  • send marketing communications when you have agreed to receive them.

We do not sell or rent your personal information to advertisers or unrelated third parties.

5. WhatsApp, Email, and Social Media

When you contact us through WhatsApp, email, Instagram, or another third-party platform, your information is also processed according to that platform’s own privacy policy and terms.

We recommend that you review the privacy settings and policies of any third-party service you use to communicate with us.

6. Payments

If online or electronic payments are offered, payments may be processed by a third-party payment provider.

ALTO DESK may receive transaction details such as payment status, amount, date, and reference number. We do not intend to directly store full payment-card details unless this is explicitly required and handled through an appropriately secured service.

The payment provider processes payment information under its own privacy policy and terms.

7. Sharing of Information

We may share personal information only when reasonably necessary with service providers such as:

  • website hosting and technical-support providers;
  • payment processors;
  • delivery, transport, or installation providers;
  • accounting, invoicing, or administrative providers;
  • email, communication, or customer-management services;
  • professional advisers;
  • public authorities when disclosure is legally required.

These parties receive only the information reasonably required to perform the relevant service.

8. Cookies and Analytics

Our website may use essential cookies required for security, navigation, language preferences, forms, or basic website operation.

We may also use optional analytics or marketing technologies to understand website usage or measure advertising performance. Where legally or technically required, optional cookies will be used only after the visitor has made a choice through the cookie notice.

You may restrict or delete cookies through your browser settings. Some website features may not function correctly when essential cookies are disabled.

[Delete references to analytics or marketing cookies if the website does not use them.]

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • answer your enquiry;
  • prepare and complete an order;
  • provide support or honour a warranty;
  • maintain accounting and transaction records;
  • resolve disputes;
  • meet legal or regulatory obligations.

Information that is no longer reasonably required will be deleted, anonymised, or securely archived where appropriate.

10. Data Security

We use reasonable administrative, organisational, and technical measures intended to protect personal information against unauthorised access, loss, alteration, misuse, or disclosure.

However, no website, email system, messaging platform, or electronic transmission can be guaranteed to be completely secure.

11. Your Choices and Requests

You may contact us to request:

  • confirmation of whether we hold personal information about you;
  • access to the information you provided;
  • correction of inaccurate or incomplete information;
  • deletion of information that is no longer required, subject to legal recordkeeping obligations;
  • withdrawal from optional marketing messages.

To submit a request, contact us at [privacy/contact email address]. We may need to verify your identity before responding.

12. Marketing Communications

We will send promotional emails or messages only when you have agreed to receive them or when otherwise permitted by applicable law.

You may stop receiving marketing communications at any time by:

  • using the unsubscribe option in the message;
  • replying and asking us to stop;
  • contacting us at [contact email address].

Messages required to complete an order or provide customer support are not considered optional marketing communications.

13. Children’s Privacy

Our website and products are not directed to children. We do not knowingly collect personal information directly from children without appropriate authorisation.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete it.

14. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties.

We recommend reviewing their privacy policies before providing personal information.

15. International Services

Some website, hosting, messaging, analytics, or payment providers may process information outside Paraguay.

When we use such providers, information may be handled according to the laws and privacy practices applicable to the provider and the location in which it operates.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, providers, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

17. Contact Us

For questions, requests, or concerns about this Privacy Policy or the handling of your personal information, contact:

[Legal business name, if different]
Asunción, Paraguay
Email: [Email address]
WhatsApp: [Telephone number]
Website: [Website address]